At digitmatchpuzzle, operated by DigitMatchPuzzle Ltd., we specialise in the provision of pre-designed virtual puzzle assets and digital game access. This Digital Delivery Policy outlines how our products are fulfilled and the legal implications of purchasing digital content.
1. Nature of Digital Content
Our website offers Pre-made Digital Asset Packs and Instant Access Virtual Games.
Model: We operate on a “Purchase-to-Access” model. This is a one-time sale of pre-existing digital files or access keys.
No Bespoke Development: We do not provide custom software development, individual design services, or bespoke modifications. All items are sold “as-is” in their pre-fabricated digital state.
2. Delivery Process & Timeline
Since our products are non-physical, we do not utilize traditional shipping carriers (e.g., DHL, FedEx) and no physical tracking numbers will be issued.
The Workflow: Customer Order → Automated Payment Verification → Instant Delivery of File/Access Link.
Instant Fulfillment: Upon successful payment processing via Stripe, you will receive an automated email containing your download link or unique access credentials. This process typically occurs within seconds of transaction completion.
Transaction Conclusion: Once the digital link is sent to your registered email address, the transaction is considered fully executed and completed.
3. Waiver of the 14-Day Right of Withdrawal
In accordance with the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive (2011/83/EU):
Immediate Performance: By placing an order for digital content on www.digitmatchpuzzle.com, you provide your express prior consent for the digital delivery to begin immediately.
Loss of Cancellation Right: You explicitly acknowledge and agree that once the digital delivery has commenced (i.e., the download link is sent or the asset is accessed), you waive your statutory 14-day right to a refund or withdrawal.
This policy is implemented because digital products, by their nature, cannot be “returned” in the same manner as physical goods.
4. Proof of Delivery (Anti-Fraud Measure)
For the purposes of payment security and to prevent unauthorized chargebacks, we maintain a secure server log of all digital deliveries.
Our system records the timestamp, IP address, and email destination for every download link sent.
In the event of a payment dispute, these system logs will be provided to Stripe and the relevant financial institutions as definitive Proof of Delivery.
5. Technical Assistance
If you do not receive your digital link within 10 minutes of purchase, please:
Check your “Spam” or “Promotions” folders.
Verify that your email service is not blocking automated messages.
Contact us immediately at number@digitmatchpuzzle.com. We will manually resend your assets within 24 hours.
6. Corporate Identity
DigitMatchPuzzle Ltd.
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration Number: 14839276
Email: number@digitmatchpuzzle.com