Welcome to the DigitMatchPuzzle Help Centre. We are here to ensure your digital gaming experience is seamless and enjoyable.
1. General Information
What is DigitMatchPuzzle?
We are a premium provider of original, digital puzzle games. Our virtual products are accessible globally via our secure, high-performance Website.
Is my purchase secure?
Absolutely. All transactions are processed via Stripe, a world-leading secure payment gateway. We are fully PCI-DSS compliant and do not store your credit card information on our servers.
2. Digital Delivery
How will I receive my game?
As our products are 100% digital, there is no physical shipping. Upon successful payment, you will receive an automated confirmation email containing your personal access link or activation code.
I haven’t received my access email. What should I do?
Check your Spam/Junk folder.
Ensure the email address used during checkout was correct.
If it hasn’t arrived within 10 minutes, please contact us at number@digitmatchpuzzle.com with your Transaction ID.
3. Refunds and Cancellations
What is your refund policy?
In accordance with UK and EU Consumer Rights laws for digital content:
Before Access: You may request a full refund if the digital content has not been accessed, streamed, or downloaded.
After Access: Once the digital content has been delivered to your account or the download process has commenced, the transaction is final. By initiating the delivery, you expressly waive your 14-day right of withdrawal.
Can I cancel a “One-Time Purchase”?
Since our games are one-time digital purchases (not recurring subscriptions), there are no ongoing fees to cancel. Once purchased and accessed, the digital license is yours to use permanently according to our Terms of Service.
4. Technical Support
What if the game isn’t loading?
Please try clearing your browser cache or disabling VPNs/ad-blockers that might interfere with asset loading. If issues persist, our technical team is ready to assist.
5. Contact & Corporate Details
Customer Support Email: number@digitmatchpuzzle.com
Telephone: +44 7586084260
Response Time: We aim to respond to all enquiries within 24 hours.
Corporate Entity: DigitMatchPuzzle Ltd.
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Company Registration Number: 14839276 .