At DigitMatchPuzzle, operated by DigitMatchPuzzle Ltd. (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit www.digitmatchpuzzle.com.
1. Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018, the data controller is:
Entity: DigitMatchPuzzle Ltd.
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration Number: 14839276
Contact Email: number@digitmatchpuzzle.com
2. Information We Collect
We collect only the data necessary to provide our high-quality digital puzzle services:
Identity Data: Name and chosen username.
Contact Data: Email address and billing address.
Transaction Data: Details about payments and digital products purchased from us.
Technical Data: IP address, browser type, time zone settings, and device information.
3. Payment Processing & Security (PCI Compliance)
To ensure the highest level of security for your financial information:
No Card Storage: We do not store credit card or sensitive payment details on our servers.
Third-Party Processing: All payments are securely handled by our authorised processor, Stripe.
Security Standards: Stripe is certified as a PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. Their use of your data is governed by the Stripe Privacy Policy.
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes of collection, including legal, accounting, or reporting requirements:
Financial Records: For compliance with UK and European tax laws, we retain transaction-related data (invoices) for 6 to 7 years.
Account Data: Retained for as long as your account is active. You may request account deletion at any time.
Marketing Data: Retained until you withdraw your consent (unsubscribe).
5. Age Restrictions (18+ Policy)
Our digital games and services are designed for an adult audience.
Minimum Age: Users must be at least 18 years of age to create an account or make a purchase.
Strict Enforcement: We do not knowingly collect data from anyone under 18. If we discover that we have inadvertently collected information from a minor, we will delete it immediately to comply with COPPA and international privacy standards.
6. International Data Transfers
As we serve a global community across Europe and the United States, your information may be processed in jurisdictions outside of your home country. We ensure all such transfers comply with applicable laws through the use of Standard Contractual Clauses (SCCs) and robust encryption.
7. Your Legal Rights
Depending on your location (UK, EU, or USA/California), you hold the following rights:
Access & Portability: Request a copy of your personal data.
Rectification: Request the correction of inaccurate information.
Erasure (Right to be Forgotten): Request that we delete your data under certain conditions.
Object to Processing: The right to opt-out of direct marketing.
Non-Discrimination: (CCPA/USA) We will not discriminate against you for exercising your privacy rights.
8. Contact & Complaints
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Data Protection lead at number@digitmatchpuzzle.com.
Users in the UK also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).